A 93 per cent increase in complaints to the Public Transport Ombudsman 2012: Myki a key cause for complaint among commuters

Myki glitches and Metro trains skipping stations were among commuter problems that drove a 93 per cent increase in complaints to the Public Transport Ombudsman this year.

Poor customer service from myki call centres, delayed and declined refunds, faulty or blocked cards and the inconvenience of having to post cards to have them unblocked saw more Victorians to complain to the Ombudsman than ever before. There were more than three thousand complaints this year, up from 1800 last year.

In her 2012 annual report, issued today, the Ombudsman, Janine Young, said the office’s workload doubled in 2011-12 as 568 complaints were rated serious enough to trigger an investigation, up from 253.

• Next Darebin link completes bike chain: Concerns about environmentally sensitive nature of the land it will cut through
• Previous Centralisation: No need for an East West Tollroad – “The changing employment focus of Australia’s cities meant rail services increased in importance.”